Your privacy is our priority. This document transparently explains how 99ply collects, uses, stores, and protects your personal information throughout your use of the platform.
This Privacy Policy clearly explains how we handle your information. By using the 99ply platform, you agree to the practices described in this document. We encourage you to read this document carefully in full before registering or using any of our services.
99ply collects various categories of information from our users to ensure the platform operates smoothly, securely, and in line with each user's needs. This collection is carried out transparently — you will always know what we collect and why it is needed.
When registering an account, you are required to provide basic information such as your full name, date of birth, email address, phone number, and password. This information is used to create and verify your account identity on the 99ply platform. For the KYC (Know Your Customer) verification process, we also require a copy of an official identification document such as a MyKad, passport, or valid driving licence.
To process deposits, withdrawals, and other financial transactions, 99ply collects information related to the payment methods you use — including bank account numbers, e-wallet details (TNG eWallet, GrabPay, Boost), and records of all transactions carried out on the platform. This financial data is stored in encrypted format and is never shared with third parties for marketing purposes.
99ply also automatically records technical information when you access the platform — including your device's IP address, browser type, operating system, access time, pages visited, session duration, and navigation patterns. This data is used solely to improve platform performance, identify technical issues, and ensure the security of your account.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Name, date of birth, MyKad | KYC verification, account security |
| Contact | Email, phone number | Communication, notifications, support |
| Finance | Account number, transaction records | Payment processing, AML |
| Technical | IP address, browser type | Security, platform analytics |
| Games | Betting records, game history | Customer support, responsible gaming |
99ply practises the principle of data minimisation — we only collect information that is genuinely necessary to provide you with a safe, fair, and quality service. No information is collected without a clear and defined purpose.
Every piece of information we collect from you is used for a specific and legitimate purpose. 99ply never uses user data for purposes unrelated to platform operations or contrary to the interests of our users.
Your personal information is used to create and manage your 99ply account, carry out the KYC verification process, accurately process all types of financial transactions, and ensure that only you can access your account. This forms the foundation of our platform's security.
The usage data we collect helps 99ply's engineering and design teams understand how users interact with the platform. This information allows us to identify areas for improvement, develop relevant new features, and personalise your gaming experience — including game recommendations tailored to your interests.
We use your email address and phone number to send important account notifications, security updates, transaction details, and responses to your support inquiries. With your consent, we also send information about promotions and exclusive offers that may interest you.
In compliance with our legal obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), 99ply uses user data to monitor suspicious activity, conduct AML/CTF checks, and comply with any lawful requests from the relevant authorities.
You may opt out of receiving marketing emails from 99ply at any time through your account settings or via the unsubscribe link in any email. Important security and transaction notifications cannot be disabled as they form part of your account protection.
User data security is a responsibility we take extremely seriously. 99ply continuously invests in the latest security infrastructure to ensure your information is always protected against cyber threats and unauthorized access.
All data transmitted between your device and 99ply's servers is protected using Transport Layer Security (TLS) encryption with a 256-bit key — the same level of security used by leading banking institutions and government agencies worldwide. This means every piece of information you submit — including passwords, account numbers, and transaction details — cannot be read by any third party while in transit.
All user information is stored on servers protected by multiple layers of physical and digital security. Your password is stored in hashed format using the bcrypt algorithm — meaning even 99ply itself cannot view your original password. Sensitive financial data is stored in an isolated security zone with strict access controls.
99ply provides two-factor authentication as an additional security layer for your account. With 2FA enabled, even if someone knows your password, they still cannot access your account without the verification code sent to your registered phone number. We strongly recommend all users enable this feature through their account settings.
The 99ply cybersecurity team monitors the platform around the clock, 24 hours a day, 7 days a week. Our automated intrusion detection system sends an immediate alert whenever suspicious activity is detected on any account, including login attempts from unusual locations or new devices.
99ply user funds are held in accounts that are fully segregated from the company's operating accounts. This provides an additional layer of protection for your account balance under any unforeseen circumstances.
99ply does not sell, rent, or trade users' personal information to any third party for marketing or commercial purposes. Data sharing only occurs in limited, controlled, and lawful circumstances as described below.
To deliver a complete platform experience, 99ply works with a number of carefully selected third-party service providers. These include payment gateway providers that process your financial transactions, identity verification companies for the KYC process, cloud infrastructure providers that securely store our data, and analytics service providers that help us understand platform usage. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
99ply may be required to disclose user information to the relevant authorities when mandated by law or a valid court order. This includes responding to criminal investigations, complying with AML/CTF reporting requirements, or official requests from government agencies with valid jurisdiction. In every case, we disclose only the minimum information necessary and will notify users where permitted by law.
If 99ply is involved in any merger, acquisition, or transfer of business assets, user data may be transferred as part of those assets. In such cases, users will be notified in advance, and the receiving party will be bound by a privacy policy of equal or greater strictness.
Regardless of any offer, 99ply has never and will never sell users' personal information to advertisers, data brokers, or any commercial party. Your trust is our most valuable asset.
99ply uses cookies and similar tracking technologies to enhance your experience on our platform. This section explains the types of cookies we use and how you can manage them.
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as language preferences, login status, and shopping cart contents. Cookies cannot access other files on your device and do not contain viruses or malware.
You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality and your user experience. For more information on managing cookies in a specific browser, please refer to your browser's help documentation.
As a 99ply user, you have certain rights regarding your personal information, which we fully respect and uphold. These rights can be exercised by contacting our support team via the live chat on the platform.
You have the right to request a copy of all personal information we hold about you. This request will be processed within 14 business days.
If any of your personal information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide any reason.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
In certain circumstances, you may request that we restrict the processing of your data while any related dispute or complaint is being resolved.
99ply retains users' personal information only for as long as necessary for the original purpose of collection, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
When you close your 99ply account, data that is no longer legally required will be deleted within thirty (30) days. Data that must be retained for legal compliance will be kept for the prescribed period in a restricted-access form, then permanently deleted once the legal retention period expires.
When data is deleted from 99ply's systems, we use industry-standard deletion methods to ensure the information cannot be recovered. This includes storage overwriting and secure file destruction.
99ply reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. We are committed to informing you of any material changes in a clear and timely manner.
When there are significant changes to this Privacy Policy, we will notify you through one or more of the following methods: an in-account notification on the platform, an email to your registered address, or a prominent notice displayed on the platform's main page. Notifications will be sent at least seven (7) days before the changes take effect, giving you sufficient time to review the updated terms.
Continued use of the 99ply platform after the effective date of any Privacy Policy amendment is considered your acceptance of those changes. If you do not agree with the amended terms, you have the right to close your account and stop using the platform before the amendment's effective date.
This Privacy Policy was last updated on 1 January 2026. We encourage you to review this page periodically to stay informed of how we handle your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 99ply support team is ready to assist you. We take every privacy enquiry seriously and are committed to providing accurate and thorough responses.
The fastest way to reach us is through the live chat on the platform or the 99ply mobile app, available 24 hours a day, 7 days a week, 365 days a year. Our team's average response time is under three minutes. You may also contact us via our official email address at [email protected] for more detailed or formal enquiries.
For official complaints regarding privacy violations or requests to exercise your data rights, please contact our team via live chat and state that you wish to lodge a formal privacy complaint. All complaints will be acknowledged within 24 hours and resolved within seven (7) business days. We will provide status updates throughout the resolution process.
For privacy and data protection enquiries, you may contact us at: [email protected]. All emails will be replied to within one (1) business day.
Every security and privacy feature at 99ply is built with one goal — ensuring your data and funds are always protected.
All data transmitted between your device and the 99ply platform is protected with AES-256 encryption and TLS 1.3 — the highest security standards in the industry. Your information cannot be intercepted or read by any third party while in transit.
99ply's KYC process uses the latest document and facial verification technology to ensure only the true account owner can access and manage funds. The process completes in just a few minutes — fast, secure, and reliable.
An extra security layer that ensures only you can access your 99ply account. An OTP code is sent directly to your registered phone number each time you log in from a new device or carry out an important transaction.
Your personal data is not a commodity at 99ply. We do not sell, rent, or share your information with advertisers or data brokers. Your information is used solely to provide and improve the platform's services to you.
99ply fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. We work closely with legal experts to ensure our privacy practices consistently meet or exceed current legal requirements.
The 99ply support team is always ready to assist you with any privacy or data security questions or concerns. Reach us via live chat within the platform — average response time is under 3 minutes.
99ply safeguards your data privacy and security to the highest standards so you can focus on the best gaming experience. Over 300,000 Malaysian members have trusted us.